- Shipping Policy
Shipping Policy – Soles.com
Soles.com commits to free ground shipping for orders shipping within the 48 contiguous states. All shipment times take place after the order has been places and processed. The average lead time to any order is between 1 and 2 business days (Monday - Friday). Soles.com does not ship on Saturdays & Sundays. Please see the fee schedule below for additional shipping information:
Orders being shipped standard to Hawaii and Alaska are assessed an additional shipping fee of $4.99 per order, regardless of order value.
2-Day Shipping within the 48 contiguous states is available at the flat rate of $10.00 per order (per item per order?). Orders traveling to Alaska and Hawaii are subject to an additional fee of: $XX.XX
Overnight Shipping is available at the flat rate of $20.00 per order (per item per order?). Orders traveling to Alaska and Hawaii are subject to an additional fee of: $XX.XX
At the current time, we do not ship outside of the United States. We are currently working on expanding our fulfillment program internationally so we can service our customers around the world. Stay tuned for updates!
Carriers & Tracking
Soles.com utilizes a wide variety of shipment carriers. In your shipping confirmation e-mail you will see the carrier listed with the corresponding tracking information. Please go to the carrier’s website to track your package. Below is a list of carrier websites:
- UPS – http://www.UPS.com
- FedEx - http://www.FedEx.com
- USPS - http://www.USPS.com
- DHL - http://www.DHL.com
Soles.com does not ship physical gift cards at this time. Soles.com gift cards are non-redeemable in any physical “Orva Shoes” locations and are only valid on the website, soles.com. If you are experiencing any issues with receiving your gift cards, please contact us here.